1 Acceptance of these Terms

These Terms form an agreement between you and Biluxury Store. By visiting our website, creating an account, submitting information or purchasing a product, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or purchase products from us.

You must be legally capable of entering into a binding agreement. Customers who have not reached the legal age of majority should use our services only with the involvement of a parent or legal guardian.

2 Website use and accounts

You may use our website only for lawful purposes and in accordance with these Terms.

• You must provide accurate and complete information when creating an account or placing an order.
• You are responsible for maintaining the security and confidentiality of your account credentials.
• You must notify us promptly if you suspect unauthorized access to your account.
• You may not use our website for fraudulent, unlawful, abusive or harmful activity.
• You may not interfere with the website’s operation, security or accessibility.

We may restrict or suspend access when we reasonably believe that these Terms have been violated or that an account is being used fraudulently.

3 Product information

We make reasonable efforts to display accurate product descriptions, images, colors, measurements, materials, specifications and sizing information.

Actual product colors may vary slightly because of photography lighting, fabric characteristics, manufacturing variations and individual screen settings. Minor variations that do not materially affect the product are not normally considered defects.

Product measurements may vary slightly because of the manufacturing process. Please review the applicable size chart carefully before submitting an order.

We may correct errors, update product information or discontinue products without prior notice.

4 Personalized and made-to-order products

Some products are made to order or personalized using information supplied by the customer.

We may reject personalization requests that are unlawful, misleading, offensive, infringing or otherwise inappropriate.

5 Pricing and payment

Product prices are displayed in the currency shown on our website. Prices, promotions, discounts and product availability may change without prior notice.

The amount charged will normally be the price displayed when checkout is completed, together with applicable shipping charges, taxes and other clearly disclosed fees.

Payment is required when an order is placed. By submitting payment details, you confirm that you are authorized to use the selected payment method.

We may hold or cancel an order if payment cannot be verified or if we reasonably suspect fraud or unauthorized activity.

6 Orders and acceptance

Submitting an order constitutes an offer to purchase the selected products. Receiving an automated order-confirmation email does not necessarily mean that the order has entered production or received final acceptance.

We may decline, limit or cancel an order for reasons including:

• Product or material unavailability
• Incorrect pricing or product information
• Payment authorization failure
• Suspected fraud or unauthorized activity
• Invalid or incomplete shipping information
• Prohibited or infringing personalization content
• Violation of these Terms

If we cancel a paid order before fulfillment, an appropriate refund will be issued to the original payment method.

7 Cancellation and modification

Order cancellation and modification requests must be submitted within the timeframe stated in our Cancellation and Modification Policy.

Because many products are made to order, requests submitted after production begins may not be accepted. Orders that have shipped cannot be modified or canceled.

Cancellation refunds may be subject to non-refundable payment-processing fees where disclosed and permitted by applicable law.

8 Shipping and delivery

You are responsible for providing a complete and accurate shipping address. Please review all address details before completing checkout.

Processing and delivery dates are estimates and are not guaranteed. Delays may occur because of customs procedures, carrier disruptions, severe weather, holidays, peak seasons or other circumstances outside our reasonable control.

Once a package has been transferred to the shipping carrier, delivery may be subject to the carrier’s procedures and local postal requirements.

Additional details are available on the Shipping and Delivery page published on our website.

9 Returns, replacements and refunds

Eligibility for a return, replacement or refund is governed by the Returns and Refunds Policy published on our website.

Claims involving an incorrect, damaged or defective product may require photographs, video, packaging images or other information reasonably necessary to verify the issue.

Personalized or made-to-order products that were produced correctly according to customer-submitted information may not qualify for a return or refund because of incorrect sizing, customer input errors or a change of mind.

10 Intellectual property

Unless otherwise stated, our website and its content, including text, graphics, photographs, logos, videos, product presentations and software, are owned by or licensed to Biluxury Store.

You may access the website for personal shopping and informational purposes. You may not reproduce, modify, publish, distribute, scrape, sell or commercially exploit website content without prior written permission.

Third-party names, logos and trademarks remain the property of their respective owners.

11 Customer-submitted content

When you submit text, images, logos, reviews, personalization details or other content, you confirm that:

• You own the content or have permission to use it
• The content does not infringe another party’s rights
• The content is accurate and not misleading
• The content does not violate applicable law
• The content does not contain malware or harmful code

You grant us permission to use submitted content as reasonably necessary to process your order, produce the requested product, provide customer support and operate our services.

We may reject or remove submitted content that violates these Terms or creates legal, security or operational risks.

12 Prohibited uses

You may not use our website or services to:

• Violate applicable laws or regulations
• Commit fraud or provide false information
• Infringe copyright, trademark, privacy or other rights
• Transmit malware, viruses or harmful code
• Interfere with website security or operation
• Attempt unauthorized access to accounts or systems
• Collect information about other users without authorization
• Impersonate another person or business
• Use automated systems to overload or unlawfully scrape the site

We may restrict access, cancel orders or take other appropriate action in response to prohibited use.

13 Third-party services

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, social media platforms and external websites.

Third-party services are governed by their own terms and policies. We are not responsible for their content, availability, security or privacy practices except where required by applicable law.

14 Website availability and warranties

To the extent permitted by law, our website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure or free from technical errors.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

15 Limitation of liability

To the fullest extent permitted by applicable law, Biluxury Store and its owners, employees, affiliates, suppliers and service providers will not be liable for indirect, incidental, special or consequential losses arising from use of the website or purchase of a product.

Where permitted by law, our total liability relating to a specific order will not exceed the amount paid for the order or product giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be excluded or restricted.

16 Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, costs or liabilities arising from:

• Your material violation of these Terms
• Your unlawful or unauthorized use of our website
• Content or personalization material submitted by you
• Your infringement of another party’s rights

This section does not apply to losses caused by our own unlawful conduct or liabilities that cannot legally be excluded.

17 Applicable law and disputes

These Terms are governed by the laws applicable to our business, together with any mandatory consumer-protection rights that apply where you live.

Before beginning formal legal proceedings, please contact us so that we have an opportunity to review and attempt to resolve the issue.

Nothing in these Terms limits your right to bring a claim before a court or consumer-protection authority where that right cannot legally be restricted.

18 Changes to these Terms

We may update these Terms to reflect changes to our business, products, services or legal obligations.

Updated Terms will be published on this page. Changes will apply from the date they are published unless otherwise stated.

Updates will not retroactively reduce rights associated with an order already accepted unless permitted by applicable law.

19 Severability and waiver

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

A failure to enforce any provision does not waive our right to enforce that provision later.

20 Entire agreement

These Terms, together with the policies published on our website, constitute the agreement between you and Biluxury Store regarding your use of the website and purchase of our products.

If a product-specific condition is clearly displayed before checkout, that condition will apply to the relevant purchase to the extent that it conflicts with these general Terms.