Returns & Refunds
We want you to be satisfied with your purchase. Please review the conditions and instructions below before requesting a cancellation, replacement, return or refund.
Contact us within 30 days of receiving your order.
Available for qualifying damaged or incorrect items.
Estimated time for approved refunds to appear.
1 Cancel or modify an order
You may request to cancel or modify your order within 24 hours of placing it.
Please contact us at support@biluxuryjs.com and include your order number and the changes you would like to make.
Order modifications requested within the 24-hour window are free. If an order is canceled, a payment-processing fee of 2.9% + $0.30 may be deducted from the refund. This fee is charged by the payment gateway and is not retained by our store.
Because our products are made to order, requests submitted after the 24-hour period may not be accepted if production has already started. Orders that have shipped cannot be modified or canceled.
2 Replacements
If the product you receive is materially different from your order or arrives with a manufacturing defect, we will review your case and provide a replacement at no additional cost when approved.
- An incorrect product, design, size, color or style
- Significant printing or manufacturing defects
- Products damaged during delivery
- Missing items or parts of an order
- Packages that arrive opened or visibly tampered with
Clear photographs or video evidence may be required so that our support team can verify the issue.
3 Return eligibility
Return or replacement requests must be submitted within 30 days of receiving your order.
To request assistance, email support@biluxuryjs.com with your order number, a description of the issue and clear photographs of the product received.
- Personalized or customized products that were produced according to the information submitted by the customer
- Incorrect sizes, colors, styles or designs selected by the customer
- Changes of mind after the item has entered production
- Products that have been worn, washed, altered or damaged after delivery
4 How to submit a claim
Email us within 30 days of receiving your order.
Include your order number and a clear description of the issue.
Send clear photos of the entire product, defect and packaging.
5 Refunds
If your order has not been delivered within 45 business days of the purchase date, please contact our support team so that we can investigate the shipment.
If the shipment is confirmed lost or otherwise qualifies under this policy, we will issue a full refund to the original payment method.
Once approved, refunds normally take 5–10 business days to appear in your account. Processing times may vary depending on your bank or payment provider.
To request a refund, contact support@biluxuryjs.com .
We generally cannot provide a refund or replacement when an issue results from incorrect information or selections submitted by the customer. Please review all names, numbers, sizes, colors, designs and personalization details carefully before completing checkout.
Product colors may appear slightly different from the images shown online because of photography lighting, fabric characteristics and individual screen settings. Minor color variations are not normally considered manufacturing defects.