Frequently Asked Questions
Find answers about ordering, payment, delivery, tracking, sizing, returns and product care at Biluxury Store .
Contact us quickly if you need to request an order change.
Tracking may require several days to appear after shipment.
Contact our team with your order number for faster support.
Shipping & Tracking
Delivery estimates, tracking activity and package-status questions.
How long will my order take to be delivered?
Estimated delivery time includes both production and shipping.
United States:
Processing: 5–10 business days
Shipping: 10–15 business days
Estimated total: up to 25 business days
Worldwide:
Processing: 7–10 business days
Shipping: 10–28 business days
Estimated total: up to 38 business days
Business days exclude weekends and public holidays. Customs, severe weather, peak seasons and carrier disruptions may cause additional delays.
Where is my item?
Open the shipping-confirmation email sent after your order was dispatched and select the tracking link.
You can also use the Order Tracking page on https://biluxuryjs.com and enter the requested order information.
When contacting our support team, include your order number so we can locate your shipment more quickly.
How can I track my order?
After your order ships, we will send a tracking number and tracking link to the email address provided during checkout.
Select the link in the email to view the latest carrier information.
Tracking activity may not appear immediately. Please allow approximately 5–7 days after receiving the shipping confirmation before reporting missing tracking information.
When will my tracking information appear?
The first tracking event commonly appears after the carrier receives and scans the package.
Some shipments update within 48–72 hours, while others may require up to 5–7 days depending on the carrier, transfer facility and destination.
Why can’t I track my order?
Your tracking number may have been created before the carrier completed its first physical scan.
Please wait and check again later. Also confirm that the tracking number was copied correctly and that you are using the tracking link included in your shipping-confirmation email.
Contact support@biluxuryjs.com if tracking remains unavailable after 7 days.
Why has my shipment status not changed?
A package can continue moving even when the carrier has not published a new tracking event.
Updates may pause because of customs processing, severe weather, transportation backlogs, transfer between carriers or delayed scanning.
Please allow several business days for the next update before contacting the carrier or our support team.
What if tracking shows “Returned to Sender”?
- Contact the carrier or your nearest post office using the tracking number to confirm why the package is being returned.
- Contact us at support@biluxuryjs.com and provide your order number and complete shipping address.
- We will compare the submitted address with the address on the original order and review the available resolution.
If the return resulted from an incorrect or incomplete address submitted during checkout, additional reshipping charges may apply.
What should I do if I provided the wrong shipping address?
Contact us immediately at support@biluxuryjs.com with your order number and correct address.
We will attempt to update the address if the order has not entered fulfillment or been shipped.
After an order has shipped, we may be unable to change the address or provide a free replacement for an address entered incorrectly during checkout.
What should I do if my product has not arrived?
- Confirm that you received a shipping-confirmation email.
- Review the estimated delivery timeframe for your destination.
- Check the latest tracking information.
- Ask household members, neighbors or building reception whether they accepted the package.
- Contact the shipping carrier if the package appears delayed or stuck.
- Contact https://biluxuryjs.com if the estimated delivery period has passed or tracking shows delivery but the package cannot be located.
Orders & Payments
Payment methods, checkout instructions and order modifications.
How can I pay for my order?
Available payment methods are displayed during checkout and may include PayPal, credit cards, debit cards and supported digital wallets.
Prices are displayed and processed in United States dollars unless otherwise shown during checkout.
Your bank may convert the transaction into your local currency and may charge a foreign-exchange or international transaction fee.
How do I place an order?
- Select the product you would like to purchase.
- Choose the size, color, style and personalization options.
- Select Add to Cart.
- Review your cart and proceed to checkout.
- Enter your contact, billing and shipping information.
- Complete payment and wait for the order-confirmation email.
How can I modify my order?
Email support@biluxuryjs.com within 24 hours of placing your order.
Include your order number and clearly explain the requested change.
Because products may enter production quickly, changes are not guaranteed after production begins. Shipped orders cannot be modified.
Products, Sizing & Returns
Help with damaged products, size selection and product care.
What if I receive a defective or damaged item?
Contact support@biluxuryjs.com within the claim period shown in our Returns and Refunds Policy.
Include your order number, a clear description of the issue and photographs showing:
- The complete product
- The damaged or defective area
- The shipping label
- The product packaging
Approved claims may qualify for a replacement or refund according to our policy.
What if I choose the wrong size?
Review the size chart provided on the product page before ordering.
Contact us within 24 hours if you selected the wrong size and the order has not entered production.
Correctly produced personalized or made-to-order products may not qualify for return or refund when the customer selected the wrong size.
What happens if my item is damaged after washing?
Follow the washing and care instructions provided with the product or shown on the product page.
Damage caused by incorrect washing, excessive heat, bleach, harsh chemicals or improper drying may not qualify as a manufacturing defect.
If you followed the care instructions and believe the product is defective, contact support@biluxuryjs.com with your order number and clear photographs.
Contact the Biluxury Store support team and include your order number whenever possible.