1 Delivery timeframe

Our team requires approximately 5–10 business days to process, inspect and prepare your order for shipment.

After processing is complete, shipping normally takes an additional 10–15 business days.

The total estimated delivery time is therefore approximately 15–25 business days. Business days are Monday through Friday and exclude weekends and public holidays.

2 Shipping carriers

We work with trusted carriers including USPS, FedEx, 4PX and local postal services. The carrier used for your order will depend on your destination, package type and the most efficient available delivery method.

3 Shipping pricing

Shipping fees are calculated according to your order value. There are no additional shipping charges for adding more items to the same order.

4 Tracking information

Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link.

Tracking information may take 5–7 days to appear after shipment while the carrier scans and processes the package.

You can also check your shipment through our Track Order page .

5 Shipping delays

We make every effort to deliver orders within the estimated timeframe. However, delays may occasionally occur due to circumstances outside our control, including:

• Severe weather or natural disasters
• International customs inspections or processing
• Carrier delays or service interruptions
• Peak seasons, holidays or promotional periods

6 Package marked delivered but not received

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors and the delivery carrier first.

After the carrier takes possession of a package, we have limited control over its location. If the issue remains unresolved, contact us at support@biluxuryjs.com and our support team will assist you.